Frequently Asked Questions (FAQ)
How do purchase my order on the site?
To order your purchase :-
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll need to fill up your shipping address on the “Shipping Address” page and click “next” button.
4. Next you'll need to choose your payment method then click “next” button.
5. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
6. Click “Confirm Order” to complete the order.
What are the payment methods available?
Our Stores offers various kind of Payment Methods as shown below :
1. Credit Card/ Online Banking
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
2. Ipay88 (Visa or Mastercard / Internet Banking/E- Wallet)
I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.Click Submit.A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email firstname.lastname@example.org the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
What is the product's transaction currency?
All products transaction currency will be done inMYR
How long does the delivery usually takes?
Delivery usually will takes about 3 to 7 working days.
I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.